Limited Warranty

In Addition to our 90 Day Love It or Leave It Guarantee, XO this provides the following limited warranty coverage.

 

XO DISPOSER LIMITED WARRANTY

This limited warranty is provided by XO Appliance (XO) to the original consumer owner (customer) of the XO Disposer product installed in the original location.

XO warrants to Customer that your XO Disposer will be free from defects in materials and workmanship, subject to the exclusions described below, for the term described below commencing on the date of purchase, or the date of manufacture as identified by your XO Product serial number.  You must register your product within 30 days of purchase to validate the warranty and retain your original receipt as proof of purchase. You may register your appliance at: www.XODISPOSER.com.

ALL 1 HP DISPOSERS have a limited lifetime warranty

ALL 3/4 HP DISPOSERS have a limited 10 year warranty

ALL 1/2 HP DISPOSERS have a limited 5 year warranty EXCEPT FOR

BUILDER MODELS which have a 3 year limited warranty

If you are unable to provide documentation supporting the Warranty Period, the commencement date will be determined by Manufacturer, in its sole and absolute discretion, based upon your XO Product serial number.

What is Covered: This limited warranty covers defects in materials or workmanship, subject to the exclusions below, in XO Products used by a consumer Customer for residential use only, and includes all replacement parts and labor costs. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE XO PRODUCT, PROVIDED THAT IF WE DETERMINE IN OUR SOLE DISCRETION THAT NEITHER REMEDY IS PRACTICABLE, WE MAY PROVIDE YOU A REFUND OF YOUR PURCHASE PRICE OR A CREDIT TOWARDS ANOTHER XO PRODUCT.

What is not Covered: This limited warranty does not extend to and expressly excludes:

  • Losses or damages or the inability to operate your XO Product resulting from conditions beyond the Manufacturer’s control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence (other than Manufacturer’s), failure to install, maintain, assemble, or mount the XO Product in accordance with Manufacturer’s instructions or local electrical and plumbing codes.
  • Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust, scratches, dents or comparable and reasonably expected losses or damages.

In addition to the above exclusions, this limited warranty does not apply to XO Products installed in a commercial or industrial application.

No Other Express Warranty Applies: This limited warranty is the sole and exclusive warranty provided to the Customer identified above. No other express warranty, written or verbal, applies. No employee, agent, dealer, or other person is authorized to alter this limited warranty or make any other warranty on behalf of Manufacturer. The terms of this limited warranty shall not be modified by the Manufacturer, the original owner, or their respective successors or assigns.

If your XO Product does not operate in accordance with the documentation provided to you, or you have questions concerning your XO Product or how to determine when service is needed, please call XO at 973-403-8900, or visit our website at www.XODISPOSER.com. You may also notify us at: XO Appliance, 24 Eisenhower Parkway, Roseland, NJ 07068.

The following information must be provided as part of your warranty claim: your name, address, phone number, your XO Product model and serial number, and if necessary, upon request, written confirmation of either: (a) the date shown on your installation receipt, or (b) the date shown on your purchase receipt.

Manufacturer or its authorized service representative will determine, in its sole and absolute discretion, if your XO Product is covered under this limited warranty. You will be given the contact information for your closest authorized XO Service provider. Only an authorized XO service representative may provide warranty service. XO is not responsible for warranty claims arising from work performed on your XO Product by anyone other than an authorized XO service representative.

If a covered claim is made during the Warranty Period, Manufacturer will, through its authorized service representative, either repair or replace your XO Product. Cost of replacement parts or a new XO Product, and cost of labor for repair or installation of the replacement XO Product are provided at no cost to you. Repair or replacement shall be determined by Manufacturer or its authorized service representative in their sole discretion. All repair and replacement services will be provided to you at your home. If Manufacturer determines that your XO Product must be replaced rather than repaired, the limited warranty on the replacement XO Product will be limited to the unexpired term remaining in the original Warranty Period.

This disposer is covered by Manufacturer’s limited warranty. This limited warranty is void if you attempt to repair the XO Product. For service information, please visit www.XODISPOSER.com or call, 973-403-8900.

Limitation of Liability TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE XO PRODUCT OR THE MANUFACTURER’S OR ITS AUTHORIZED SERVICE REPRESENTATIVE’S NEGLIGENCE. MANUFACTURER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL MANUFACTURER’S LIABILITY TO YOU EXCEED THE PRICE PAID BY THE ORIGINAL OWNER FOR THE XO PRODUCT.

The term “consequential” damages shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use or revenue, cost of capital or loss or damage to property or equipment.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state.